Tuesday, July 31, 2012
A Story of Unity
In February, two Darden teams traveled to the University of Colorado in Boulder for the finals of a Net Impact case competition on hydraulic fracking. Delirious from a near all-nighter of presentation prep, my team, Bennett Graham, Jonathan Harris, Michael Barnett and I, invented a team handshake in the final moments before delivering out presentations to the judges. We coined it the "collaborative handshake," and we have been waiting for Power Point Clip Art to contact us for the copyright contract ever since.
Microsoft still hasn't called, but the collaborative handshake has already crossed an ocean to a new continent. During Think Impact University in June in Kigali, our scholar team from Nyarubuye adopted the handshake as part of our team mantra. When we made it to the villages, our translators renamed it "Unity," but the story does not end here.
A few weeks later, I met up with a scholar from the next community overof Nkomomangwa. James said, "You have to see this cool Rwandan thing our translator taught us called Unity." I had to tell him that that was in fact a symbol of American origin, but I was secretly so excited that the collaborative handshake was spreading.
My design team has also adopted the handshake, and we start and end every meeting with Unity. The team was a little leery in our first meeting, but now they remind me if I forget it. It seems silly and inconsequential, but there is something wonderful about the laughter and team spirit that come along with sharing something together. I'm pretty sure that Microsoftwill agree as soon as they find it!
Learning Meeting Management in Africa
Given that I spent the last two years a slave to my Outlook calendar, moving from class to meeting to meeting when my phone chimed to remind me of the appropriate time, it is ironic that it is in Africa that I am finding the opportunity to practice better meeting management. Many of those meetings I simply attended, and now leading a team of women through a rigorous, challenging process, I am gaining greater appreciation for the fine art of managing meeting time. Here are my most important takeaways:
"Respect the time." This is one of the most obvious cultural differences here. We Americans are obsessed with timeliness, and some of my team members do not have watches or phones. Having a meeting at 2:00 does not mean plus or minus an hour as the sun dictates, and it has been difficult knowing how strictly to enforce this. Our meetings are hugely more productive when we start and end together. Setting this standard is working, and yesterday a teammate even showed up a few minutes early and announced, "I learned, I respect the time."
Arrange the room carefully. We often meet in the local community government office, which doubles as a tailoring school. Furniture is limited, and it is sometimes a challenge to find enough chairs for the whole team. In early meetings, I often just sat on the edge of the table or stood in front of the group, thinking that reserving chairs for the team was the polite thing to do. After a few days however, I realized that the group was treating me like the teacher at the front of the room, waiting for my guidance or approval in their ever move. Since then I have made a more concerted effort to arrange the chairs in a circle with Gilbert and I mixed in the group whenever possible, and I feel like we are on more equal footing.
Have an agenda. Never in my life have I spent so much time preparing for meetings. Each day I make an agenda and a list of goals before meeting Gilbert, my translator, and we then review both together and adjust accordingly. We convene again about an hour before the team arrives to practice. This probably means at least two hours of preparing for every hour that the team is actually together. I don't know how exactly to adapt this practice to real time constraints at home, but I do know that meetings are infinitely more efficient and effective when I have an agenda and know all of the tools I want to use to cover pertinent information long before the real meeting time.
Share the pen. Gilbert and I prepare posters and headings before meetings to speed things up, and I often add things to our lists as we go. In talking to other scholars about their groups, I realized that I had developed an unintentional monopoly of the Sharpie. Since then I have been experimenting with passing the pen to different teammates at various points in the conversation to draw out their individual voices, and I like the results. Sharing the responsibility of writing seems to shift leadership roles throughout the meeting by putting different people in the driver's seat. It is my hope that cumulatively this will help my teammates to have greater ownership of the team and our project.
Vote. We have made a series of important decisions as a group in the last fee weeks, and I have used a voting process to do so many times. Sometimes I simply poll the group for quick results, but when I suspect that my members, many of whom are good friends, might be swayed by the opinions of their neighbors, I have used a secret ballot process instead. This accomplishes a few things. First, it gives members a few minutes to collect their thoughts before having to respond, and second, it allows everyone, even the quieter members, to have their opinions counted with equal weight.
Turn off the phone (and computer, iPad, or anything else electronic that you might be tempte to look at during a meeting). This weekend we had a scholar retreat (somewhere with, yes, electricity and running water), and in a group brainstorming session, I found myself reaching for my laptop to take some notes on my own project. In that moment, I happened to notice how carefully the entire group was listening. I set the computer back down and pledged to stay engaged in the conversation. I know you will say you can multi-task (and so do I), but I promise we can't. Just don't do it (I give you permission to remind me that I wrote this in a few weeks).
I have been lucky here to have the luxury of time to use each of these techniques, but I will be continuing to practice what I learned about meeting management in Africa when I return home and start a new job in a few short weeks.
Saturday, July 28, 2012
Think Big
Team brainstorming during a meeting this week |
Preparing for a meeting with Gilbert (translator) |
Wednesday, July 25, 2012
Moments of the Week
- Beautification. The weekend before last, I had resolved to get all of the clay out of my nails and paint them. Mama and Donata, who lives with us, were quick to notice. The next night, the kitchen was transformed into a salon as we painted nails in the back yard by the light of head lamps while dinner was on the charcoal stove. Look carefully to see our cow hanging out in the background. It is hard not to laugh at this picture of manicures Rwandan style.
- Furry Friends. Last night at dinner, our neighbor Jean Paul said in Kinyarwanda, “Meriana, Audrey’s mom has baby goats… And their names are, um… Meriana and Audrey.” Audrey is my Think Impact adviser here. I replied, “I know, of course, I love baby goats!” I do not know if Jean Paul was more surprised at my affinity for goats or at the fact that they were named after us, but of course I love these soft, friendly little guys. The village is fascinated with our fondness of animals in general, but people are particularly perplexed with our obsession with picking up goats.
- Bucket List. On Sunday I crossed another item off of my life bucket list: seeing a herd of zebras in the wild. Scholars took a day off from our design teams to travel to nearby Akagera National Park for a little safari, and we were surrounded by antelope, baboons, hippos, giraffes, water buffalo, and, yes, zebras. Dotted across the horizon, the zebras were every bit as majestic and regal in person as I always dreamed they would be! Now I will have to move on to trying to tame one…
- Breakfast: Our cross-cultural exchange of the week was sharing breakfast. I had packed oatmeal and raisins as emergency rations for this trip, and we have certainly not been short of delicious food. I couldn't find the words in Kinyarwanda for raisins (they do not grow grapes here), and I think they thought oatmeal was very sweet. Still this was a huge success.
Get Ready, Get Set, Go!
The clock is ticking, and our real challenge has officially begun.
After a lengthy discussion about three issues in the community – light
for studying and working at night, refrigeration for milk and
vegetables, and crippling secondary school fees - our design team has
selected the following challenge:
How might we increase secondary school enrollment rates by building
upon existing financial institutions (both formal and informal) and
social networks in the community to plan for and minimize the
financial burden of school fees for families.
Get ready, get set, go, we have two weeks to make this happen!
Milk vs. Cassava
Some people simply have a way with words. Our wonderful translator
Gilbert, a 20 year-old Nyarubuye native who taught himself English
after finishing secondary school here, is definitely one of them.
Perched on the only chair in the room slightly above the rest of us on
the benches below and wearing a light blue t-shirt with a cowboy boot
from some random 5K in Texas, Gilbert straightened his posture while
preparing to make an important proclamation. Deep into a meeting of
translators and scholars yesterday morning, he asserted, "You see,
babies drink milk first. They cannot eat cassava. The problem here is
that the people, they want to eat cassava, but they are not ready."
Well obviously, why hadn't we already thought of that?
The scholars had convened a special meeting with the translators to go
beyond the tactical preparations for each day. As our work becomes
increasingly complicated and as each scholar's design team develops
its own agenda and personality, we wanted to bring everyone together
to make sure we are on track as a larger Think Impact team. We do not
know what people are saying when we hear our names around town, and we
asked the translators to help us gauge whether people are confused,
excited, nervous, inspired, or frustrated with our work thus far. What
surfaced in this discussion was very interesting and hugely important
for all of us.
Gilbert explained that babies cannot digest cassava; they must drink
milk. In our work this summer, we are guiding and leading our teams
through an immensely complex process, nurturing them with "milk" in
the form of frameworks and tools that will enable them continue to
pursue new business opportunities long after we return to the States.
Yet much like a baby and despite our best intentions, our teams do not
always understand what the steps we are taking or why. Some people are
getting anxious about our progress while others eager to begin
discussing solutions in earnest (aka "I am ready for solid foods.").
Patience for steps in between (aka drinking the "milk" upon which
everything else will grow) is slowly decreasing. Dare I say they might
not "trust the process?"
All week we have been taking important steps to prepare our teams for
cassava. Two days ago we each led a 90 minute workshop on design
thinking with our individual design teams. I remember feeling confused
about how exactly the process would elicit any truly innovative ideas
when I read my first design book, so you can imagine the furrowed
brows of the women gathered at our meeting as we tried to discuss
prototyping, feedback, and iteration using the example of laundry in
their homes. Their eyes told me, "You want us to do what?" Since then
we have focused on the identification of the challenge we want to
solve, with ideas ranging from how to refrigerate milk to sell at the
market in nearby Rwamagana to how to use less water for cooking to how
to be able to save enough money to pay feels for secondary school. In
our meeting later today, we will decide upon the specific issue in the
community that we want to address. Each of these activities is an
important piece of the puzzle.
Perhaps more importantly, however, we scholars are slowly learning
that aside from completing specific deliverables and outputs, managing
the process, explaining the context, and measuring our design team's
morale and expectations are equally essential in preparing to eat
cassava. In addition to including specific tasks in our meeting
agendas, we are also experimenting with different ways to engage our
teams in discussion of the process itself. We've played games like
"The Wheel of Challenges" and drawn story boards of the steps that
lead to our ultimate goals. Their eyes and their smiles are a good
gauge of if these things are working. We are still drinking the milk,
but buhoro, buhoro hamwe (slowly, slowly together), we are making
progress.
Today already marks the end of the Inspiration phase of the Innovation
Institute, and next week we move into the Innovation phase. Equipped
with the challenge that we will have so carefully selected with our
teams over the last two week, we will begin to brainstorm creative
solutions using the assets already in the community. It is a little
frightening that we have only have 2.5 weeks to make it happen! We are
still not quite ready to eat the cassava, but we are getting closer.
Thankfully Gilbert will be with us for the rest of the journey to
guide us all with his wise and patient words!
Monday, July 16, 2012
Picking Teams
I have always hated the feelings of anxiety, uncertainty, and expectation surrounding choosing teams, but this week was different. It brought the most exciting moment of the Innovation Institute thus far: picking our design teams! These are the groups of 4-6 community members with whom we will work for the remainder of our time here. The entire week was devoted to the selection process and to preparation for our first meetings together. The process went like this:
Our team working in the village government office space |
4. Design Team Invitations. Armed with our target lists, we were joined by our translators to devise an “invitation pitch” to the community members. Preparing ahead of time with our translators makes meetings infinitely more effective, and Gilbert and I outlined and rehearsed talking points before setting out across the three villagesin which our invitees live. I was shocked at how eagerly people accepted their invitations and how clearly they already understand our objective of our work from our earlierconversations (thanks to Gilbert and friends for such excellent work!).
Prep with our translators |
5. Prep for the First Meeting. We spent the remainder of the week preparing for our first design team meeting on Friday. Talking with other scholars, it was interesting to see the many ways in which people found to connect with their teams. One scholar planned the human knot as an ice breaker, while another brought in specific items to spur conversation around assets and issues in the community and another facilitated a game of charades across the language barrier. I chose to storyboard my meeting with drawings of the most important things I wanted to convey (i.e. goals and expectations). Together with this, I tried to learn a few key words in Kinyarwanda, with the hope of connecting with my team directly instead of just through the translator.
Power Point slides by hand :-) |
My notes from Immersion and profiles of community members |
Sunday, July 15, 2012
These are a Few of My Favorite Things
- Cooking with Mama Shalom. The time after our Think Impact work ends for the day and before we sit down to family dinner is my very favorite time of the day here. Preparing dinner is a very involved process over roughly three hours, and I have learned to plant myself near the portable charcoal stove in the back yard outside the kitchen to help Mama Shalom shell ground nuts, peel potatoes and bananas, and stir the pot. Mama sometimes sneaks me an ear of corn or a piece of pineapple while we wait, and we mostly sit in silence except for the repetition of food names in English and Kinyarwanda as we add each successive ingredient to the pot. Neighbors stop by to say hello, and I imagine that they are laughing that I do not know how to cook ubugali (cassava bread). Even so, it is in these moments that I feel most fully present here.
- Singing and dancing with the neighborhood kids. One day I came home determined to teach the kids a new game from America: hopscotch. Much to my chagrin, they already knew it, and of course they had added more rules, twists, turns, and jumps than I remember from my elementary school days. As soon as I step out of the house, I immediately find a throng of around 20 children at my side every single day. They are eager to teach me a new song, to follow me to a meeting, or to show off a new word they just learned in English class. I have never been particularly good with small children, but early on, I decided to simply jump right in with them. We belt out “Come to Jesus” and “Old McDonald” in the back yard, and I think they are determined to help me master the traditional Rwandan cow dance before August. Sometimes the mothers gather to observe and laugh at this spectacle, but I am laughing and enjoying every minute of it.
- My name is Meriana. One our first day in the village, a round-faced, barefooted, boisterous two year old chased us down the street yelling, “Muzungo, MUUU-ZUUUU-GO, MU-ZUUUUUUU—NGO,” meaning “foreigner” or “outsider.” These antics became a daily routine, as our new friend, affectionately nicknamed “Muzungo Baby” appeared every time we passed his house. This not isolated to our friend, however, and we often hear echoes of Muzungo following us around town. Slowly, however, this is changing. When we returned from a scholar day trip away last weekend, a pack of kids came running to greet the car yelling my Rwandan name, “Meriana,” and they of course proceeded to follow me home. Instead of hearing Muzungo from the banana fields on our morning runs, I am hearing “Meriana” from the faces we pass. Slowly we are becoming people and not just Muzungos to our new neighbors, and this makes me smile. The best part of this story? Muzungo Baby has learned to say “Good Morning,” AND we learned that his real name is RICHARD!
- The African Stars and Moon. Since my days camping in the Boundary Waters Canoe Area and my nights on the farm checking on the horses before bed, I have always had a special appreciation for the peace and tranquility of a sky filled brightly with stars without the distraction of city lights. Here we are a 90 minute drive from the capital city of Kigali, and the nearest town with electricity, Rwamagana, is approximately 10 miles away. When the sun sets at 6:30pm, the horizon changes from rich hues of gold and red to an expansive dark ceiling dotted with thousands of stars. Last week was a full moon, and it was so bright that we did not need headlamps to prepare dinner outside. It was spectacular. I am often alone when I go outside to brush my teeth at night. At home we usually do not take the time to look up at the sky, but here I pause. There is something majestic and intoxicating about the blanket of stars that surrounds me, and I head inside for bed feeling thankful, grounded, and ready to tackle another day.
Where is the Market?
- The need for electricity for work, studying, and the completion of daily tasks;
- The high transaction costs of getting water from Lake Muhazi, in terms of time and in the costs of illness from dirty water;
- Difficulty in saving for high fees for secondary school;
- Not just a lack of financing options but a cultural hesitation to take out loans;
- The problem of “small land,” or insufficient acreage to produce a surplus to sell at market;
- High costs of health care and distance to doctors;
- Availability and cost of agricultural inputs;
- Affordable transportation (i.e. bicycles).
Sunday, July 8, 2012
Shared Austerity
July 5, 2012
Walking in the bright afternoon sun with my roommate Gabriela (a rising second year in Cornell's MPA program) and feeling the dust accumulate layer after layer on the sunscreen on my skin, we planned our big event for the evening: the much-anticipated washing of our hair. It had been four or five days since our last shampoo, we couldn't really remember any more, and as we watched dinner simmering on the stove, we asked Mama Shalom for some water for a shower. Staring longingly into the basin containing roughly 2L of water, Gabriela came over and said, "How am I supposed to wash my hair with so little water?" Before dinner we compared water saving techniques and enjoyed the fresh scent of our shampoo in our equally curly, clean locks.
Then it was time for another normal dinner in our house: a cassava-flour-based mashed potato-like dish with sauce of cabbage, beans, and tomatoes topped with fresh avocado. We had all finished eating, and at the time in the evening when our nightly cup of chai tea with fresh milk from the cow usually magically appears, Mama said in Kinyarwanda, "Amazi, oya. Muhazi," trying to communicate the following: no water tonight, we will go to Lake Muhazi for more in the morning. Confusion during dinner conversation is simply a part of our nightly rituals, so Gabriela and I looked at each other in disbelief. No water? What? We offered water from our Nalgene bottles, which she promptly refused many times. At our insistence, the kids finally finished off what we had with us, and Gabriela and I stared at each other in embarrassment and shock.
The Asset Based Community Development (ABCD) model championed by Terry Bergdall at Northwestern on which Think Impact draws heavily describes the idea of "shared austerity." It is defined as, "being genuinely present in the local situation," with the aim of "building a foundation of trust through empathetic respect." This has been precisely the goal for the two weeks of Immersion of the Innovation Institute. Yet despite our best efforts to attend community events and church, to dress in locally-appropriate attire, and to understand the daily highs and lows of village life, I have never been hungry, my clothes are clean, my sleeping bag is dry, and I know that I have a 20L jug of safe water at whenever I am thirsty. People here have told us more times than we can count that water is a problem, but when you see gorgeous Lake Muhazi in the background all day, it is hard to understand exactly what that means. I think this dinner was the first moment that I realized that our neighbors might be going to bed thirsty. Somehow something had just changed for me, and, all of a sudden, I felt like I knew the village in a different way.
Shalom, Jolie, and Agape (the kids) all had water from our "secret" stash before bed, and I the family supply was replenished at sunrise before breakfast. We are very lucky. My team is already talking about the lessons we will bring back to the States with us, and I hope I never forget this dinner. Water is our most precious resource. We can never take it for granted. I know both Gabriela and I will both think a little differently before we complain about our greasy hair next time. Isn't that what shared austerity is all about?
Mi Casa
Bedroom that Gabriela and I share |
View of the "back yard," cow stall, and kitchen area from my window |
Blue print of our house |
The team plays cards in the living room for my birthday! Note neighborhood kids watching through the window. |
A Day in the Life of a Think Impact Scholar
Cultivating maize and groundnuts with Mama Shalom |
Gilbert (translator), Gabriela, Tom, Emanuel, me, Audrey (adviser), and Emanuel (translator) |
My fantastic host family From L to R: Gabriela (scholar), Shalom, me, Mama Shalom, Jolie, Papa Amiel |